how did we get here?

---

A lifelong passion for hospitality, now extended to every four-legged guest.

I’ve spent more than 30 years in the hospitality industry, and I’ve always believed that thoughtful service can elevate every guest’s experience. From my early days at the iconic Hotel Vancouver to co-owning a boutique resort on British Columbia’s Sunshine Coast, that belief has guided everything I do—and it’s what led me to create Pet on Vacation.

Hospitality runs deep in my family. My husband is a seasoned hotelier, and our two children have followed in our footsteps as well. It’s a way of life for us—rooted in warm, personalized care and attention to the details that make people feel truly welcome.

While managing our resort, I noticed more and more guests traveling with their dogs. I wanted those four-legged family members to feel just as welcomed as everyone else. What started as a simple gesture of hospitality quickly grew into something bigger.

I realized that sourcing pet amenities from local or discount stores, including jumping on a ferry to Costco in Vancouver, wasn’t sustainable or delivering the consistency or quality I felt our guests—and our brand—deserved. I found myself asking the same question so many entrepreneurs ask: “There has to be a better way.”

And there was.

Pet on Vacation was born from that desire to do better—for pets, for guests, and for hospitality teams. I set out to create a solution that’s not only professional, but also meaningful: recyclable, biodegradable, vegan, hand-packaged, home-baked, and charitable. Today, every pet welcome package reflects that commitment, and supports regular donations to the SPCA.

“With a passion for guest experience and engagement, along with the belief in our unique, premium offering, we knew we had to give it a whirl,” I say. “It’s hospitality, reimagined“. -Dogs have become cherished family members, traveling and experiencing life alongside us.” Lets truly welcome these new guests with pets, they are a loyal and vocal market, very often sharing positive reviews and booking repeat stays.